Meet the Lighthouse IT Services Team!

Time, resources, and access to qualified technology team members can be in short supply. Don’t worry, we’re here for you!

Jason Gunnells, our Director of Information Systems, is excited to share with you some of the tasks that can be tackled by our Managed Services team and introduce you to them!

“I joined Lighthouse in 2020 and am so pleased with the support and services that we provide to our clients. I come from an enterprise and infrastructure background, which I can use to help improve and secure our clients’ infrastructure and processes.

Our team has over 50 years of combined experience, and we pride ourselves on being flexible and can customize a package to your needs.

We treat our clients’ business as our own, and help you make the decisions that are best for you.

Our goal is to provide the right technology solutions at the right time. We are always improving our internal processes and analyzing our tools to better our service offerings.

Please reach out to me at to see how we can help you!” – Jason Gunnells

Let Lighthouse handle all or part of your ongoing IT needs! 

Some of the areas that we can assist you with include:

Hardware and Software Management

  • Hardware Solutions Management
  • Software Update Management
  • Patch Management
  • Phone & VOIP Services
  • Carrier Services
  • Telecom Expense Management
  • Mobile Device Integration & Management
  • Email Administration

Technology Performance Monitoring and Management 

  • Network Design & Installation
  • Performance Monitoring
  • System Files Cleanup
  • Computer Speed Optimization
  • System Diagnostics
  • Asset Discovery & Inventory
  • Cloud Storage Setup & Backup Options


  • Network & Email Security
  • Internal/External Vulnerability Scanning
  • Ongoing Vulnerability Monitoring
  • Intrusion Detection
  • Anti-Virus Monitoring & Updating
  • Technology Security Training
  • Cybersecurity

Managed IT Services

  • 24×7 helpdesk support (onsite and remote)
  • End User Troubleshooting
  • Email, Phone, and Chat
  • Knowledgebase Access
  • Helpdesk/Servicedesk Options

Our Managed IT Services Team is here to support you! Get to know us below and connect with us on LinkedIn. Please reach out to us at to see how we can help you! 

Mark Rizzo

Mark Rizzo, Systems Administrator

Connect with Mark on LinkedIn!

Mark brings, most recently, 6 years of managed services experience to Lighthouse’s growing IT Managed Services team. Mark’s prior experience also includes 5 years in a Senior Technician role with Apple, at their Genius Bar. As Lighthouse continues its growth in serving the Buffalo SMB community with modern technology support, Mark will play a key role in shaping the development of that service.


Rick Hawley

Rick Hawley, Director of IT Services

Connect with Rick on LinkedIn!

Rick has been with Lighthouse for over 7 years and has 30+ years of industry experience. Clients working with Rick would say he’s a “go-to guy” whenever they have trouble, and his response is quick, kind and effective! Rick has many areas of expertise including: Network risk assessments, vulnerability testing, business continuity and disaster recovery, data networking, internet access, hosting services, VOIP services, PC clean up, network design, IP configuration, routers, security camera systems and software installation.


Jason Gunnells

Jason Gunnells, MBA, Director of Information Systems

Connect with Jason on LinkedIn!

With 15 years of IT leadership, systems engineering and network administration experience, Jason is seasoned in transformational, enterprise-wide change. He implements best practices that make IT systems and infrastructure resilient, and teams successful. He’s skilled in mobilizing people and resources to meet company goals. He is a builder known for his personable approach and making people laugh!

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