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(Part 1) How to Build an IT Support Infrastructure for Small Business

Are you having trouble getting your IT Support Infrastructure setup? Do you find there are too many decisions to be made with not enough time to research all of them? Below is PART I of our helpful guidelines to making sure the IT side of your small business hits the ground running.


3 Words: Router Firewall Security

Router firewall security is an absolute must in an age of technology where hacking is common. It is important to layer your security base to be, at the very least, moderately secure from all kinds of attacks. In a service-based business, the different layers of files and confidential information on your company servers make having a structured secure firewall on your router crucial. Viruses and worm attacks, as well as misconfiguration, can be extremely disruptive to a service-based business if these firewalls are not put in place correctly, maintained after installation, and updated when required. Any of these viruses can compromise a computer quickly and without your immediate knowledge.

Get a Reliable Internet Provider

With today’s technology, a dial-up provider is an outdated option for your company; broadband is the clear way to go. Broadband options include cable, DSL, satellite, and fiber optic service. The best option in Buffalo is fiber optic service, with speed and consistency a notch above the rest. If fiber optic service is not available in your area, cable would be the second choice. Gaining a reliable internet provider should be geared toward your company and employees’ internet usage. If your company only uses the internet to search the web, then you will not have to spend unnecessary funds on a more expensive plan. First, monitor your bandwidth to see if the current internet you are using is worth what you’re paying, and then adjust your plan accordingly.

Are You Going to Run an Internal Server with a Domain, or Workstations That Would Be Using the Cloud?

There are plenty of benefits to using the cloud over an in-house server. The headache of maintaining that server, as well as owning your own hardware, can affect efficiency in daily operations. When it is your server, you have to manage service updates along with any complications or hardware failures. Instead, choose to go with cloud-based operations where your provider backs up your business for you and will fix anything that is broken for a monthly or yearly fee. You can setup user accounts, and with a small office, you do not need to have anything other than an internet connection. Mark Molfese, Systems Administrator for Lighthouse Technology Services commented, “It’s the simplicity of the service, it is worth a monthly or yearly fee to relieve most of the stress.”

Updates are More Important Than You Think

Everyone hates the dreaded popup from Java or any other program that requires a frequent update in the middle of your work day. You could be really focused and productive on a project, and the popup ruins your whole groove. Well, we are here to explain to you that it is for good reason; updates should be taken seriously! If programs are not updated frequently, you expose your machine (and the information on it) to abuse and anyone trying to gain access to your information. Rick Hawley, Professional Services Manager at Lighthouse Technology Services said, “We provide an update service and receive alerts to make sure people are doing their updates. It is a big benefit.” Your business should have someone who can take care of issues with updating, as well as any other minor problems.

Your Wireless Internet Needs Encryption

Encrypt your wireless internet in order to prevent a set of problems that could take away from your busy schedule. Encryption discourages quick and easy internet access by people, and their internet connected devices, that your company may not trust. It also ensures that the people your company does trust act in a professional manner online.  It is an easy fix to a potential headache for your business.


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